Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Cash, Checks, Visa, MasterCard, Discover, American Express and Care Credit.

Patient Arrival Policy

Animals arriving for surgery should be here between 7:30am to 8:30am.  Please make sure to follow any fasting instructions that were given to you when your appointment was scheduled. Animals being seen for the first time, we ask that you arrive 10 minutes prior to your scheduled appointment to fill out paperwork and please bring along any medical information that you have for that animal.

For your convenience, 'drop-off' appointments are available for previously established patients.  A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions. These appointments must be scheduled ahead of time to make sure a doctor is in the building.For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets.

Please keep all pets on a leash or in a carrier while in the waiting room.  All cats must be presented in an appropriate cat carrier or on a leash.